Oh the places you will go…

“You have brains in your head. You have feet in your shoes. You can steer yourself In any direction you choose. You’re on your own. And you know what you know. And YOU are the guy who’ll decide where to go.”   Dr Seuss was a genius. He had such...
A pledge to my business…

A pledge to my business…

“Some days life is all about dreams, hopes and visions for the future… Others it’s about putting one foot in front of the other, and that’s cool too.” Unknown I love this quote, because I often find we get so wrapped up in what we should be doing that...
There’s safety in watching your numbers…

There’s safety in watching your numbers…

Oh yes… so I recently had a conversation with someone who had made a wee bit of a faux-pas… Ok, not quite a wee bit, perhaps more of a big bit. Their business was doing exceptionally well, clients coming in thick and fast, list growing exponentially, all seemed great,...
The Customer Journey

The Customer Journey

The Customer Journey: 7 Steps to Creating a Virtuous Circle of Happy, Retained Clients. This is an updated version of one of The Customer Journey system, and I figured it would be interesting to put it into a slide presentation to try out SlideShare. It’s not...
Distraction Management

Distraction Management

“We are beyond the age of Time Management, and heading towards the realm of Distraction Management”  I posted the above quote about distraction management on The Systems Superwoman Facebook page earlier this week, it’s had a lot of great responses, and has clearly...